Privacy Policy
Evolv Solutions Ltd
Evolv Solutions Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of
personal data. This Privacy Policy explains how we collect, use, store, and protect personal
information when you interact with us, use our services, or visit our website.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection
Act 2018, and all applicable privacy laws.
Who we are?
Evolv Solutions Ltd
Registered in England & Wales
Company number: 16509603
Registered address: Bramblecote, Gaddesby Lane, Kirby Bellars, LE14 2TQ
Email: michael@evolvesolutions.ai
Data Protection contact: deanne@evolvsolutions.ai
What personal data we collect?
We may collect and process the following types of personal data:
Information you provide directly
Name
Email address
Phone number
Job title
Company name
Billing and payment information
Support ticket information
Contract and onboarding information
Information collected automatically
When you visit our website or use our systems:
IP address
Browser type and version
Device information
Usage data and analytics
Cookies (see our Cookie Policy)Information we process on behalf of clients
As an IT services provider, we may process:
Enduser account detailsuser account details
Device identifiers
System logs
Security and monitoring data
Backup data
Other information required to deliver managed services
This data is processed strictly under contract and according to client instructions.
How we collect personal data?
We collect data through:
Website forms
Email and phone communication
Client onboarding processes
Remote monitoring and management tools
Support tickets and service requests
Contracts and billing systems
Cookies and analytics tools
Legal bases for processing
We process personal data under the following lawful bases:
Contract – to deliver our services and fulfil agreements
Legitimate interests – to operate, secure, and improve our business
Legal obligation – for tax, accounting, and regulatory compliance
Consent – where required (e.g., marketing communications)
How we use personal data
We use personal data to:
Provide IT support and managed services
Manage client accounts and contracts
Respond to enquiries and support requests
Monitor and secure systems
Improve our services and operations
Send service updates and communications
Process payments and invoices
Meet legal and regulatory obligations
We do not sell personal data.
Sharing your data
We may share personal data with:
Cloud service providers
Remote monitoring and management vendors
PSA/ticketing platforms
Accountants and financial service providers
Insurers and legal advisors
Subcontractors (where relevant and under contract)
All third parties are vetted and bound by data protection agreements.
International transfers
If personal data is transferred outside the UK, we ensure appropriate safeguards are in
place, such as:
UK International Data Transfer Agreements (IDTAs)
Standard Contractual Clauses (SCCs)
Adequacy decisions
Data retention
We retain personal data only for as long as necessary for:
Service delivery
Legal and regulatory requirements
Contractual obligations
Security and audit purposes
Retention periods vary depending on the type of data.
How we protect your data
We use a combination of technical and organisational measures, including:
Multifactor authenticationfactor authentication
Encryption
Access controls
Secure configuration
Monitoring and logging
Regular security reviews
Staff training
Your rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (in certain circumstances)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)
To exercise your rights, contact us at: deanne@evolvsolutions.ai
Cookies
Our website uses cookies to improve functionality and analyse usage.
See our Cookie Policy for details.
Complaints
Evolv Solutions Limited
Registered Office: Bramblecote, Gaddesby Lane, Kirby Bellars. LE14 2TQ
Registration No. 16509603
www.evolvsolutions.ai
If you have concerns about how we handle your data, you can contact:
Information Commissioner’s Office (ICO)
www.ico.org.uk
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
